Aloha Guides Cancellation and Refund Policy
Your day may be cancelled by you, or the weather.
Our cancellation policy requires notification at least 7 days prior to your day for rescheduling or at least 14 days prior to your day for a refund. Specific details on all of our programs and offerings are as follows:
- If the day is cancelled by Aloha Guides due to inclement weather* the day can be rescheduled, or the payment will be refunded.
- Confirmed cancellations for local events received at least 14 days prior to the date reserved will have the reservation fee returned or credited to another day.
- Cancellations within 7 to 14 days of the reserved date will receive credit toward another day.
- Cancellations less than 7 days and no-shows forfeit their reservation fee.
*The weather changes daily please contact us the evening before your scheduled day if you have concerns about the weather.